Potential shipping delays during May due to warehouse relocation

EMPOWERING LIFESAVERS

Shipping Policy

Carbon Neutrality

MyMedEquip is moving towards carbon neutral shipping. The majority of our mailers and packaging are now paper based. We don't believe being sustainable should cost our customers more, as such we haven't allowed this move to extend its cost to you - in fact we've recently dropped all shipping costs for standard Australian shipping!

 


Shipping Times

DOMESTIC:

We ship from Australia. Once fulfilled, domestic orders usually arrive at your address in 5-8 business days for Standard Shipping (may be up to 10 business days and 19 business days for Western Australia), and 2-3 business days for Express Shipping (may be 6+ business days for Western Australia).

INTERNATIONAL:

Below you will find our shipping and processing times during normal operation, please allow 4 extra business days for international orders.

 

Standard:

Shipping times to the US, UK, Europe, and Oceania average 10-18 business days, but may take up to 33 business days. 

Express:

Shipping times to the US, UK, Europe, and Oceania are 4-16 business days, but average 7-12 business days. Delivery of some items may fall either side of this range due to warehouse locations.

Processing Times

Orders can sometimes take up to 6 business days to process after placing the order before shipping out. We do not ship on weekends or during holiday periods.

If you need more detailed information, please shoot us through a message via the CONTACT US tab in the navigation bar.

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve the situation. Please note that MyMedEquip can not take responsibility for lost or undelivered items once shipping has occurred.


STILL NEED ASSISTANCE?
CONTACT US by shooting an email through to info@mymedequip.com.au